Where the reviews come from
Every review shown on this site was left by a real customer on Google or Facebook, after we worked on their car. We do not write reviews, we do not buy them, and we do not use incentives of any kind. Nobody is paid, discounted or entered into anything in return for leaving one.
Who we ask
We ask every customer, in the same way, whether the job went well or badly. We do not pick who to ask based on how happy we think they are. Asking only the customers you expect to be pleased is called review gating, and it is not something we do.
What we can and cannot change
- Google and Facebook reviews belong to the platform and the person who wrote them. We cannot edit them, delete them, or hide a bad one.
- The review panel on this site is fed live from Google. It shows what is there, including anything critical.
- Where we quote a review as text on this site, it is reproduced word for word, including the customer’s own spelling and punctuation. We do not tidy them up, shorten them to change the meaning, or add anything.
- The star rating and review count shown on this site are read off the live Google listing and are dated. They are a snapshot, so between updates the live listing is the accurate one.
If you think a review is unfair or wrong
If a review about us is inaccurate, we will respond to it publicly with our side, politely and factually. We will not attack the person who wrote it. If you are the customer and something went wrong, please contact us first at info@svautos.uk or on 07703 287022. We would much rather put it right than argue about it in public.
Reporting a concern about a review
If you believe a review displayed here is fake or misleading, tell us at info@svautos.uk and we will look into it and report it to the platform if we agree. You can also report it to the platform yourself, and to Trading Standards through the Citizens Advice consumer service.